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Call Center Specialist
Responsible for providing a full range of telephone duties following approved telephone procedures and practices. Greets customers and effectively works with consumers in the community. Must be proficient in spelling, punctuation, grammar, and other English language skills. Good communication and organizational skills plus a warm, helping, and friendly demeanor are required.
Must be able to manage large amounts of inbound calls in a timely manner.
Receives, distributes, and announces all incoming phone calls and phone messages throughout the agency.
Identifies customers’ needs, clarifies information, and transfers the customer to the most appropriate individual.
Assists clients in scheduling appointments and activities by transferring them to the appropriate personnel.
Staff must demonstrate excellence in overall work performance; promote positive morale through a congenial, supportive attitude and by providing service to others; put forth an effort to improve self as well as to develop and recognize others; exhibit initiative, innovation and creativity resulting in improved operating efficiency of their work focus or the agency as a whole; enhance the image of their department and the agency.
Regular and consistent attendance is an essential job function.