KnockTurn Labs is a growing Managed Services Provider (MSP) & IT Contracting company serving businesses in the Kansas City and St. Louis, MO metro areas.

We currently have a full-time position open for a Computer Support Technician who pays attention to detail, loves to problem solve, treats and speaks to non-techies with respect, and wants a very successful career in technology.

Duties of a Computer Support Technician include

• Installing running/installing ethernet/fiber cables in offices & facilities
• Configuring, installing, and repairing VoIP phones and servers
• Configuring, installing, and repairing security cameras and NVRs in offices & facilities
• Configuring, troubleshooting, and managing Microsoft Office 365 tenants
• Configuring, installing, and repairing Veeam backups for local and cloud servers
• Configuring, installing, monitoring, and repairing customer firewalls, switches, and access points
• Configuring, installing, monitoring, and troubleshooting our Cyber Security tools
• Diagnosing and troubleshooting customer's computer issues (repairing server errors, resolving hard disk failures, configuring software and drivers, performing regular system upgrades)
• Promoting data security, managing workstations, and following computer best practices, among other duties.

We expect you to assist our organization in improving efficiency, achieving key metrics, enhancing customer service, and ensuring that our customer's computer systems are optimized for day-to-day operations.

You will be trained to use some of the latest and most cutting-edge business and cyber security technology solutions.

Most work will be done in-office; however, you will be requested to go on-site for any customer troubleshooting that is necessary. Travel is required from time to time and a company work vehicle will be provided.

TRAINING INCLUDES

• Windows & Windows Server Administration
• Server Virtualization
• Azure Administration
• Office 365 administration
• Network & Security Administration
• Structured Cabling Installation
• Troubleshooting skills
• Device Management & Monitoring Solutions
• People Skills
• And more

RESPONSIBILITIES

• Check backups, and install updates/patches remotely
• Address alerts triggered in our monitoring system
• Provide remote end user support for our customers
• Set up, troubleshoot, and monitor servers and enterprise network equipment
• Document customer IT configurations for future reference
• Installation of firewalls, servers, access points, and computers
• Installing of VoIP phones, servers, and PBX systems
• Installing security cameras and NVR systems
• Installing new patch panels, running ethernet cables, and terminating into wall ports for new office installations
• Evaluate and learn new technologies to provide the latest and best service offerings to our customers
• Research and implement new technology products and tools
• Take a role in improving workflows, documentation and processes
• Train end users on how to effectively use computer systems and components
• and more...

QUALIFICATIONS

• Certificate or associate's degree in a relevant field is a plus
• 1+ years' experience in a customer service or technical support role
• Exemplify strong attention to detail
• Ability to understand and brainstorm creative solutions to complex problems is essential
• Must have strong time management skills and work productively with minimal supervision
• Familiarity and understanding of the functions of basic computer hardware and software
• Strong written and verbal communication skills and a collaborative attitude are a must
• Ability to explain technical problems in layman's terms
• Must have sound analytical thinking skills and attention to detail
• Possess a current CompTIA Certification or be able to attain a Certification within 90 days from start date.
• Possess a valid driver's license and good driving record.
• Possess the ability to team-lift products up to 50lbs.
• Comfortable on ladders
• Always maintain a professional appearance and demeanor
• Maintain a clean and orderly work environment.
• Multitask while upholding quality and integrity of work.

Job Type: Full-time

Pay: $30,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person