Position Summary

Develop expert knowledge of college programs and guide students to success in those programs.

Key Performance Indicators

Program recruiting (full programs with active wait lists of interested students for limited seated programs)

Program retention (high completion statistics)

Student satisfaction scores

High program awareness in the community

High student placement rates

Essential Functions

 Recruit students, serving as the public relations and information liaison for assigned programs at multiple community access points such as the Missouri Career Centers.

Retain students providing student support, connect students to resources working with outside agencies to provide student support and increase retention.

 Meet with program applicants to discuss access to college and its programs. Assist students with Admissions and Financial Aid process.

Advise students and enroll them in college classes, run degree audits and help students understand their path to program completion.

Organize and present at high schools, colleges, community information fairs, and group sessions. May require occasional evenings and weekends.

Assess student learning and assist students with study skills, time management and connection to needed resources to eliminate barriers to success.

Maintain student records, preparing reports when needed to measure student and program success.

Make recommendations to improve student services program success.

Perform other duties as assigned. 

 Required Behaviors, Competencies, and Skills

Maintain accurate knowledge of college programs and resources

Maintain accurate knowledge in relevant academic and non-academic areas to provide information to students to assist them in college success

Interpersonal skills:

Be available and respond timely to student needs

Maintain professionalism and a positive attitude in communications with students and staff

Be proactive in reaching out to students to offer resources to help them be successful in program completion

Technical skills:

Maintain up to date knowledge of communication tools and effectively use those tools

Maintain up to date knowledge to effective track and report on program data

Experience

Education:

Bachelor’s degree from accredited institution

Work Experience:

 At least one year of customer service

Industry Knowledge:

Experience with education a plus

Work Environment and Physical Requirements

Working in a professional office environment this position requires sitting, standing, stooping, kneeling, reaching, walking, pushing, pulling, light lifting, grasping, talking, seeing, hearing and repetitive motion.

Position may require flexibility to work early mornings, evenings, and/or weekend hours to accommodate student recruitment and campus activities.