Position Summary

Provide friendly, helpful service to students; perform a variety of complex office tasks and assure accuracy of files, including extensive use of computers. Work Monday, Tuesday, and Wednesday from 9am–2:30 pm with a half hour lunch and Thursday from 9am to 1pm without a lunch.

Key Performance Indicators

1. Assist students quickly and efficiently
2. Scan documents, enter records timely and accurately
3. Assist colleagues with financial aid processes quickly and accurately

Essential Functions

1. Work hours as needed by Student Services.
2. Provide information and applications to students via telephone, mail, e-mail and/or in person.
3. Assist students in completing, correcting, and submitting the Free Application for Federal Student Aid (FAFSA), Direct Loan Applications, Scholarship Applications and other forms for Financial Aid.
4. Perform the verification process for applicants selected by the US Department of Education.
5. File correspondence and other financial aid related records.
6. Maintain files and other confidential paperwork in a professional manner
7. Maintain a clean, organized work area conducive to a productive working environment.
8. Prepare reports and other correspondence.
9. Scan/index information for Financial Aid to the correct electronic storage database.
10. Present FAFSA Workshops per request from high school counselors; evening hours may be required.
11. Dispense information to local agencies with whom we share a mutual information exchange for our students (i.e., Division of Family Services) and the completion of requested information as necessary.
12. Assist the Director of Financial Aid with the Satisfactory Academic Progress checks and related tasks at the end of each semester.
13. Assist Director of Financial Aid in keeping the website and all brochures up to date.
14. Provide clerical support to the Financial Aid Department for data entry, preparation of correspondence and spreadsheet preparation as needed.
15. Perform other general clerical responsibilities as required by activities in the Financial Aid and as required by the Director of Financial Aid.
16. Other duties as assigned.

Required Behaviors, Competencies, and Skills

Define behaviors and values:

Ability to relate quickly and tactfully to a variety of people, including the general public and

colleagues.

Interpersonal skills:

Ability to coordinate multiple tasks and work under time pressures effectively to meet

deadlines.

Communicate clearly and effectively with a variety of people both inside and outside of the

organization.

Ability to identify and express problems and develop solutions from alternative methods and

procedures.

Ability to understand directions, ask questions for clarification, and demonstrate appropriate

action.

Technical skills:

Excellent computer skills including proficiency with word processing, spreadsheets, database software, and email.

Experience

Education:

Associate’s Degree preferred.

Work Experience:

Two years of related full-time work experience preferred.

Industry Knowledge:

Ability to process confidential information professionally. Proficient math and accounting knowledge.

Work Environment and Physical Requirements

Working in a professional educational and office environment this position requires sitting, standing,

stooping, kneeling, reaching, walking, pushing, pulling, light lifting, grasping, talking, seeing, hearing and

repetitive motion. Ability to hear and speak to assist students in person and on the phone.

Apply here!