Position Summary

Develop expert knowledge of college programs and guide students to success in those programs.

Key Performance Indicators

1. Program recruiting (full programs with active wait lists of interested students)
2. Program retention (high completion statistics)
3. Student satisfaction scores
4. High program awareness in the community
5. High student placement rates

Essential Functions

1. Recruit students for career and technical education programs, serve as the public relations and information liaison for assigned programs at multiple community access points such as the Missouri Career Centers.
2. Retain students providing student support, connect students to resources working with outside agencies to provide student support and increase retention
3. Meet with program applicants to discuss access to college and its programs. Assist students with the Admissions and Financial Aid process.
4. Organize and present at high schools, colleges, community information fairs, and group sessions. May require occasional evenings and weekends.
5. Provide support to career and technical education faculty, assisting with daily operations.
6. Assess student learning and assist students with study skills, time management and connection to needed resources to eliminate barriers to success.
7. Maintain student records, preparing reports when needed to measure student and program success.
8. Make recommendations to improve student services program success.
9. Perform other duties as assigned. 

Required Behaviors, Competencies, and Skills

Maintain accurate knowledge of college programs and resources

Maintain accurate knowledge in relevant academic and non-academic areas to provide information to students to assist them in college success

Interpersonal skills:

Be available and respond timely to student needs

Maintain professionalism and a positive attitude in communications with students and staff

Be proactive in reaching out to students to offer resources to help them be successful in program completion

Technical skills:

Maintain up to date knowledge of communication tools and effectively use those tools

Maintain up to date knowledge to effective track and report on program data

Experience

Education:

Bachelor’s degree from accredited institution

Work Experience:

At least one year of customer service

Industry Knowledge:

Experience in career and technical education a plus

Work Environment and Physical Requirements

Working in a professional office environment this position requires sitting, standing, stooping, kneeling, reaching, walking, pushing, pulling, light lifting, grasping, talking, seeing, hearing and repetitive motion.

Position may require flexibility to work early mornings, evenings, and/or weekend hours to accommodate student recruitment and campus activities.

Mineral Area College is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, gender identity, disability, age, religion, creed, sexual orientation, socioeconomic status, genetic and family medical history as defined by GINA, or marital or parental status, in admission/access to, or treatment/employment in its programs and activities.

Please email your cover letter, resume, and unofficial college transcripts to [email protected].